FAQs

When you order for or more items, you will automatically be eligible for free shipping!

All orders are processed every day (excl. Sunday) and shipped within 24hrs. Once the order is processed a tracking number will be sent to your email address used during checkout.

We are based in sunny Brisbane and normally it takes 1-3 days when shipping to the East Coast, and a day or two longer when shipping to other states. We also offer express shipping Australia wide if you want your order to arrive quicker.

International orders can take 1-4 weeks to arrive.

Once the order is processed a tracking number will be sent to your email address used during checkout.

You can also ask our handy chatbot to provide info about your order (via "Chat with us" button on the bottom left of the screen)!

Our products are designed to last! We are so confident in the quality of our products that we offer a Lifetime Warranty against any manufacturing defects (Excl. normal wear and tear).

We are positive that you will love our products as much as we do but if you feel that it didn't live up to your expectations send it back to us within 30 days of purchase and we will refund full product price (excl. return shipping costs).

All our products are made from 100% recycled polyester felt. It's eco friendly and durable.

We use SSL encryption and all payments made on our website are processed by PayPal and Shopify Payment Gateway which is highly reliable and secure. You can read our privacy policy here: https://mybeddy.com/policies/privacy-policy

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